General questions about the Emma Klinik
Is treatment at the Emma Klinik available only to private patients?
No. People insured with statutory health insurance funds can receive treatment or day surgery at the Emma Klinik. Only inpatient treatment is subject to restrictions. This is available only to private patients, direct payers and patients insured with statutory health insurance funds that cooperate with us within the scope of so-called integrated health care models. We advise you to consult your health insurance fund to see if they are willing to cover all the costs. If you have any questions about this subject, please contact a member of staff at one of our affiliated practices or Ms Flath from the Patient Management department. She can tell you whether your insurance fund has concluded an integrated health care contract with us.
Do I need a referral from another doctor if I want an appointment at the Emma Klinik?
No. You can make any appointment with one of our affiliated practices without a referral.
Will I have to wait a long time for an appointment?
No. Although our consultants have a lot of work, our efficient practice management enables us to give patients appointments at relatively short notice. Please contact the specialist department concerned to make an appointment. You will be given an appointment for a first consultation. This will generally be within the next fortnight. Emergencies will be treated immediately of course.
Does the Emma Klinik only treat inpatients?
No. We also perform day surgery in our affiliated practices. Your consultant will decide whether your operation can be performed as day surgery after a detailed consultation. It is important to make sure that you are not suffering from any serious concomitant illnesses and that there is someone at home to look after you in the first 24 hours after the operation (spouse, relative or friend, for example).
Are any optional services available at the Emma Klinik?
We are happy to provide you with exclusive optional services at the Emma Klinik. For example, you may choose a single or double room. Optional services can be booked if you have private insurance, supplementary insurance or if you sign a contract agreeing to pay the amount invoiced.
If you have any questions about optional services, our patient management staff will be pleased to help you. Just call 960-261 or 960-265 (internal line) at any time.
Who is responsible for settling up with the health insurance fund for the costs of an in-patient stay at the Emma Klinik?
If your stay has been organised in advance, our patient management team will contact your health insurance company directly and request the settlement of the costs for your treatment.
Your doctor can tell you whether your health insurance fund is prepared to pay for your treatment and consequently settle the costs.
What languages do the staff at the Emma Klinik speak?
We have staff that speak German, English, French, Spanish, Turkish, Russian and Arabic.
Questions about your stay at the clinic
Where can I park?
Emma Klinik has its own car park and underground garage. There is additional parking at the station, behind the fire station or on Kapellenplatz, all just a short walk away.
What is the procedure for admission to the Emma Klinik?
The patients' admissions desk is located in the lobby on the ground floor of the Emma Klinik (Frankfurter Strasse entrance) and is open from Monday to Friday.
Monday to Thursday: 7.30 a.m. to 6 p.m.
Friday: 7.30 a.m. to 4 p.m.
You will be asked for your personal details. We also need your health insurance card or electronic health insurance card and a letter of referral from your family doctor or specialist, if applicable. You should also bring with you the completed anaesthesia consent form, any medication you take on a permanent basis and, if necessary, results of ECGs and laboratory tests performed by your family doctor.
The staff at the admissions desk will be happy to answer any questions and explain what will happen next.
What papers do I have to bring with me?
You should bring the following documents and papers: Health insurance card, referral if applicable, completed anaesthesia form, any regular medication taken, ECG and laboratory results from your GP if required.
Are there fixed visiting times?
No. There are no fixed visiting times. You may visit your relatives in the Emma Klinik at any time. Even in the late evening. If the clinic is closed, ring the bell and a member of staff will open the door for you..
What meals are provided at the Emma Klinik?
We attach great importance to freshly cooked meals with high quality ingredients. If you have any special needs or requests, e.g. you are a vegetarian or have some food intolerances, we will of course cater for these. Visitors may also eat at the Emma Klinik if ordered in advance and subject to a charge.
Emma Klinik patients are not woken until 7 a.m. Breakfast with fresh rolls is served at 8 a.m. Lunch is served around 12:30. Patients have a choice of meals. Coffee, tea and cakes are served around 3 p.m. and supper at 6 p.m.
Drinks including mineral water, fruit juices, tea, coffee and hot boiled water as well as fruits of the season are provided free of charge 24 hours a day.
How far is it to the town centre?
The old town with its picturesque half-timbered buildings, narrow lanes and attractive shops is within easy walking distance for patients and visitors to the Emma Klinik. A visit to St. Einhard's basilica church is an absolute must. It is the largest remaining church from the period of Charlemagne north of the Alps and is also the most important and impressive building in Seligenstadt. "Einhard's house", where you will find the tourist information office, and the market square with its Classical style town hall are also well worth visiting. Or you can take a pleasant stroll along the river Main.
What are the rooms like?
We are convinced that patients recover more quickly if they feel comfortable. Their environment is very important. Our single, double and three-bed rooms are therefore decorated in light, friendly colours and have high quality, modern furnishings. Every room has a private bathroom with a toilet and a shower.
Other extras: television (digital television), hair dryer (in the single and double rooms), phone (mobiles are also allowed), fridge (in the single and double rooms), Internet access (using own laptop), electrically adjustable beds, state-of-the-art memory foam mattresses
Daily regional newspapers are available and there is also a choice of magazines and books.
Are there televisions, phones and Internet access at the Emma Klinik?
Every room in the Emma Klinik has a television free of charge. Sound reception is only possible using headphones. We provide these free of charge on request. Of course, you may also bring your own headphones.
There is also a landline phone in each room. You can register this at reception and pay on the day you are discharged. There is no charge for the connection or rental. You only pay the cost of your calls. Of course, you may also bring your own mobile phone with you.
There is free WiFi throughout the Emma Klinik. Just ask for the password at reception.
My child is going to have an operation at the Emma Klinik. Do I have to bring anything in particular with me?
Remember to bring everything with you that will make your child feel as comfortable as possible in unfamiliar surroundings. For example, a favourite cuddly toy, book or CD.
You also need: nappies, wet wipes, special foods (there is a microwave), bottle warmers, pushchair, usual medication for wind etc.
There are a limited number of high-chairs. There is also a toy box in the dayroom.
Depending on the age of the child, a cot or proper bed will be provided.
The accompanying person is provided with a bed in the same room and receives free meals throughout the entire stay.
Questions about your operation
How should I prepare for the operation?
Please remember the following points before the operation:
Do not eat for at least 6 hours before the operation and do not drink or smoke for at least 4 hours before. Do not wear any make-up or jewellery on the day of the operation. You may take a shower or bath on the morning of the operation. NB: You should take any heart or blood pressure tablets prescribed by your GP as usual on the day of the operation, regardless of when you last ate or drank. Diabetics should take their medication in consultation with the doctor or anaesthetist.
Which doctor will perform the operation?
Diagnosis, treatment and after-care are performed by one and the same person at the Emma Klinik. This means that your consultant will look after you personally from admission through to discharge.
Will the anaesthetic be given by the same doctor who explained everything to me before the operation?
Unfortunately, anaesthetists who brief patients beforehand cannot always be present at the operation. Even in our small and well-organised clinic, this is logistically impossible. However, we will do our best.
Can everyone have day surgery?
No, for day surgery certain prerequisites have to be fulfilled. For example, the patient should not be suffering from any serious concomitant illnesses. In addition, someone should be at home to look after the patient at least until the next day.